Frequently Asked Questions (FAQ)
General
1. About Lara Ayurveda and Wellness Product Company?
Lara Ayurveda is a wellness brand offering authentic Multi Brand Ayurvedic products ranging from skincare and hair care to immunity boosters and wellness formulations.
2. Where are you located?
We are based in India and serve customers worldwide through our online store.
3. Are your products manufactured in India?
Yes, all our products are carefully crafted in India, following traditional Ayurvedic methods.
4. Do you have a physical store?
Currently, we sell primarily online, but you can find select products in our retailers store at Coimbatore, Tamilnadu.
5. How can I contact Lara Ayurveda?
You can reach us via the “Contact Us” page on our website or email us directly at the support email provided.
6. Do you provide Ayurvedic e-consultations?
Yes, we offer online Ayurvedic consultations with certified practitioners.
Products & Categories
1. What product categories do you offer?
We offer skin care, hair care, immunity boosters, digestive aids, pain relief oils, baby care, and more.
2. What is Tailam?
Tailam refers to Ayurvedic medicinal oils, used for massage and therapeutic purposes.
3. What are Kashayam, Arishtam, Leham, Ghritham, Churnam, and Gulika?
These are classical Ayurvedic formulations—ranging from herbal decoctions, tonics, ghee-based remedies, powders, to tablets.
4. What do you mean by “new generation products”?
These are modern formulations created with traditional Ayurvedic herbs but designed for today’s lifestyle needs.
5. Are your products free from harmful chemicals?
Yes, all products are free from parabens, sulfates, synthetic fragrances, and harmful chemicals.
6. Do you use natural or organic ingredients?
We use 100% natural herbs, oils, and minerals. Many are sourced organically where possible.
7. Can I see the ingredient list?
Yes, each product label has full lists of ingredients for transparency.
8. Are your products suitable for all skin types?
Most of our products are suitable for all skin types. For sensitive skin, we recommend a patch test first.
9. Can I use your products during pregnancy or breastfeeding?
Some products are safe, but we recommend consulting your doctor before use.
10. Do you have products for men’s and women’s health?
Yes, we offer dedicated products for both male and female wellness.
11. Are your products safe for babies?
Our “Baby Care” range is specially formulated for delicate skin and safe for infants.
12. Do you have products for pain relief?
Yes, we offer Ayurvedic oils and formulations for joint, back, and body pain.
Ordering, Payment & Shipping
1. How do I place an order?
Browse our products, add items to your cart, and proceed to checkout.
2. What payment methods do you accept?
We accept major credit/debit cards, net banking, UPI, and international payments.
3. Is payment secure?
Yes, we use encrypted payment gateways to ensure complete safety.
4. Do you ship internationally?
Yes, we deliver worldwide.
5. Which countries do you ship to?
We ship to most countries globally. Enter your address at checkout to confirm availability.
6. How long does delivery take?
Domestic orders usually take 4–7 days. International delivery may take 10–20 days depending on location.
7. Do I have to pay customs duty?
For international orders, customs duty (if any) is the customer’s responsibility.
8. Can I track my order?
Yes, you will receive a tracking link via email once your order is shipped.
9. What is your shipping policy?
We ship orders within 1–2 business days. Delivery will take 5-7 Days. Details are available on our “Shipping Policy” page.
10. Do you charge for shipping?
We don’t have free shipping policy for the orders. Charges apply all orders.
11. Do you handle bulk/wholesale orders?
Yes, bulk and wholesale orders are welcome. Contact us for pricing.
Cancellation, Returns & Refunds
1. What is your cancellation policy?
Orders can be cancelled before dispatch. Once shipped, cancellation isn’t possible.
2. Can I return a product if I’m not satisfied?
Yes, returns are accepted if products are unused, sealed, and in original condition.
3. What is your refund policy?
We refund once the returned item is inspected and approved. Refer to cancellation and Refund Policy.
4. How long does a refund take?
Refunds are processed within 7–10 working days.
5. Do you charge a restocking fee?
No, we do not charge restocking fees.
6. What condition should returns be in?
Items must be unopened, unused, and in original packaging.
7. Who pays return shipping?
Return shipping costs are usually borne by the customer, unless the error is ours.
Product Use, Safety & Support
1. How should I use the products?
Usage instructions are printed on each product label and detailed on the product page.
2. Can I combine multiple products?
Yes, most products can be used together. If unsure, consult our Ayurvedic experts.
3. Are there any side effects?
Our products are natural and safe when used as directed. However, individual reactions may vary.
4. What if I’m allergic to an ingredient?
Please check the ingredient list before purchase. If irritation occurs, discontinue use.
5. Can I use your products with allopathic medicine?
In most cases, yes. But it’s best to consult your physician if you are under medication.
6. How should I store the products?
Keep products in a cool, dry place away from direct sunlight.
7. Do your products expire?
Yes, every product has a clearly marked expiry date.
8. Where can I get further help?
You can contact us through email, WhatsApp support, or our website chat option.